Frequently asked questions
Payments, shipping, delivery and lab testing — everything you need to order with confidence.
How do I place an order?
Add what you need to the cart, click checkout, and pay. Your order number will appear on the confirmation screen straight away.
What payment methods do you accept?
We accept all major credit and debit cards. Payment is completed through a secure, encrypted payment window, and your card details are never stored on our site.
Is there an order minimum?
No. There is no minimum order value.
How much is shipping?
Shipping is a $15 flat rate on every order. Orders over $500 ship free.
How long does it take to process an order?
Orders are processed within 1–2 business days. Once dispatched, delivery is typically 3–7 business days within the United States.
Where do you ship?
We ship within the United States.
Will I get tracking?
Yes. Every shipment is fully tracked and you will receive tracking details by email once your order is dispatched.
Is shipping discreet?
Yes. All orders are packed discreetly in unmarked packaging.
Are your products lab tested?
Yes. Every batch is independently tested by a third-party laboratory. The full reports are on the lab results page.
Can I change my order after placing it?
No. Orders are final once submitted. We cannot edit order items, quantities, or addresses once the order has been submitted. Please double-check everything before you pay.
Are your products for human use?
All products are sold for laboratory research use only. They are not for human or veterinary use.